Over the past years we have designed and implemented digital projects for business in more than 7 countries .
A sampling of IT Consulting case studies are below.
Case study 1
A manufacturing company in Australia hired us to transform the labors intensive work flow, admin task to the digital world; including reshape the landscape of it's internal and external communication/marketing in order to change the perception of their team members (culture change).
Strategic challenges: how to gain competitiveness and become more "agile" in the fast changing economy?
Technology consulting work include: Re-branding and online Marketing for promotion and brand awareness.
CRM + B2B/B2C shopping cart implementation, new manufacturing workflow processes, Legislation, Outsourcing, Training and coaching, Leadership.
Successful Outcome:
- moved all the administrative task and process (BPO) to the cloud
- eliminate redundancy
- reduced the processing time of interaction with clients from few days to 30 min
- implement a culture of accountability and change
- speed up the sales cycle from 2 weeks (before by phone/Fax) to 30 minutes
- transitioned back-office offshore generating 30-40% time savings for front-line staff
Case study 2
A Political party in Australia needed to design all online tools for their online presence including reshape the landscape of it's internal and external communication/marketing. In additional, design and manage all IT aspect of their HQ during the election campaign.
Strategic challenges: leverage from digital tool for an election campaign?
Technology consulting work include:
- Community membership website for more than 14,000 members
- Secure think-thank website for all the MP members in Queensland
- Online donation strategy campaign
- Procurement
Successful Outcome:
- successfully created several secure website
- Online a membership system
- think-thank secure website
- design a very successful online donation campaign
- Digital strategy: social network and SEO including video
- Set up and managed a collaborative IT system for the HQ during election campaign
Case study 3
A large corporation in France specialised in coffee vending machines needed to design a transition strategy to move their existing business from local vending machine to online business for coffee and soft drink.
Strategic challenges: re-scale down a business from physical to digital world while remain competitive and increase profit: do more with less!
Business strategy consulting include: B2B/B2C Online shopping cart, re branding, Legislation, Large scale Online Marketing, Logistic.
Successful Outcome:
- create several eCommerce websites increasing sales by 35% in 2 years
- design a digital strategy coupled with advertising campaign
- implement an efficient logistic system that has cut the shipping time by 50%.
Note that the coffee industry is extremely competitive in Europe - without the implementation of new online tools, this company would have probably not survived.
Case study 4
An international corporation in Australia hired us to develop a new branch of their identification product activity in Japan using eCommerce.
Strategic challenges: How to expand a business and successfully penetrate a new competitive market: Japan.
Digital strategy consulting include: International Branding, market research, tax incentive, legislation, cross culture R&D, business management, Human resources.
Successful Outcome:
- Initiated, set up and managed a new branch in Japan
- Convert all the system in Japanese including the CRM and accounting software
- Move all the BPO in the cloud
- Hired and trained appropriated staff member locally
- The new branch business model has been replicated in Malaysia and Singapore
- Increased the export sales by 40%